Terms of Use

1. Acceptance of These Terms

These Terms of Use ("Terms") form a legally binding agreement between you ("you" or "User") and ("we", "us" or "our"), the entity that owns and operates the Merovian Stay hotel-casino located in Alkimos, Western Australia, and the website available at merovianstay.com (the "Site").

By accessing, browsing or otherwise using the Site in any way, you confirm that:

• you have read, understood and agree to be bound by these Terms in their entirety;
• you have the legal capacity to enter into a binding agreement under the laws of Western Australia and the Commonwealth of Australia; and
• where you access the Site on behalf of an organisation, you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must immediately cease using the Site. We reserve the right to amend these Terms at any time. Amendments take effect from the date they are published on this page. Your continued use of the Site after any amendment constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

2. Purpose of the Site

The Site is operated as a commercial and informational platform for the Merovian Stay hotel-casino. Its purposes include:

• presenting information about accommodation, gaming facilities, dining, event spaces and ancillary services offered at the property;
• enabling visitors to make or submit accommodation reservation requests;
• providing details of rates, packages, promotions and property policies; and
• facilitating communication between prospective and existing guests and the property.

The Site is not a gaming platform. No real-money wagering, gaming, or gambling activity is conducted through the Site. Gaming facilities are available exclusively on the physical premises of Merovian Stay in Alkimos, Western Australia, subject to all applicable entry requirements and conditions set out in these Terms and communicated on-property.

3. Permitted Use of the Site

3.1 Authorised Use

You may access and use the Site solely for lawful, personal, non-commercial purposes connected with the services offered by Merovian Stay. Specifically, you are permitted to:

• browse information about the property and its facilities;
• submit reservation requests for accommodation;
• contact the property through provided communication channels; and
• download or print pages for your own private, non-commercial reference.

3.2 Prohibited Conduct

You must not use the Site to:

• engage in any activity that is unlawful, fraudulent or deceptive;
• transmit unsolicited commercial communications or spam;
• collect, scrape or harvest personal data of other users or information from the Site by automated means;
• introduce viruses, trojans, worms, logic bombs or other malicious or harmful code;
• attempt to gain unauthorised access to any part of the Site, the server on which the Site is hosted, or any server, computer or database connected to the Site;
• launch denial-of-service or distributed denial-of-service attacks;
• copy, reproduce, distribute, modify or create derivative works from any content on the Site without our prior written consent;
• frame or deep-link to any page of the Site without our prior written consent; or
• use the Site in any manner that could damage, disable, overburden or impair it or interfere with any other party's use.

We reserve the right to restrict, suspend or terminate your access to the Site immediately and without notice if we reasonably believe you have breached any provision of these Terms or any applicable law.

4. Intellectual Property

4.1 Ownership

All content on the Site — including but not limited to text, graphics, photographs, illustrations, video, audio, logos, icons, data compilations, software and the overall look and feel of the Site — is either owned by or is used under licence from third-party rights holders. All such content is protected by Australian and international copyright, trade mark and other intellectual property laws.

4.2 Trade Marks

The name "Merovian Stay", the associated logo and any other marks displayed on the Site are trade marks of . Nothing in these Terms grants you any right, title or interest in those marks. You must not use them in any way without our prior written authorisation.

4.3 Limited Licence to Users

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site and its content strictly in accordance with these Terms. This licence does not include:

• any right to reproduce, publicly display or perform, distribute, modify or create derivative works from Site content;
• any right to use data mining, robots or similar data-gathering tools; or
• any right to use the Site or its content for any commercial purpose not expressly authorised by us in writing.

4.4 User-Submitted Content

If you submit any content to us through the Site (such as enquiry messages or review responses), you grant us a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, adapt and publish that content in connection with the operation and promotion of the property. You warrant that any such content does not infringe third-party rights and complies with applicable law.

5. Reservation Requests and Booking Terms

5.1 Nature of Reservation Requests

Submitting a reservation request through the Site constitutes an offer by you to book accommodation on the terms stated. A binding reservation is formed only when we issue a written confirmation to the email address you provide. We reserve the right to decline any reservation request at our discretion.

5.2 Accuracy of Information

You must provide complete and accurate information when making a reservation request, including your full name, valid contact email address, intended arrival and departure dates and the names of all guests. We are not liable for booking failures or errors arising from information you have provided incorrectly.

5.3 Rates and Pricing

5.4 Payment

Payment requirements, including deposit amounts and accepted payment methods, are communicated at the time of booking confirmation. Your payment details are processed in accordance with applicable security standards. We do not store full payment card details on our own systems.

5.5 Cancellation and Modification

Cancellation and modification conditions vary by rate type and are set out in your booking confirmation. You should review these conditions carefully before confirming your reservation. General conditions are as follows:

• Flexible rates: Cancellation without charge is permitted up to the time specified in your confirmation. Cancellations received after that time may incur a fee equivalent to one or more nights' accommodation.
• Non-refundable rates: No refund is available in the event of cancellation or no-show. The full booking amount is charged at the time of confirmation.
• Group bookings: Separate terms apply and will be communicated in a group booking agreement.

5.6 No-Show Policy

If you fail to arrive on your confirmed arrival date without prior notification, we reserve the right to treat the booking as cancelled and release the reserved accommodation. Charges applicable to no-shows are set out in your booking confirmation.

5.7 Property Policies

All guests are required to comply with the property's house rules, which are communicated at check-in and available from our front desk team. We reserve the right to ask any guest to leave the property if they breach those rules or behave in a manner that is disruptive, unlawful or contrary to the welfare of other guests or staff.

6. Age Requirements

6.1 Accommodation

Guests must be at least 18 years of age to make a reservation and check in as the lead guest. Guests under 18 years of age may stay at the property only when accompanied by a parent or legal guardian throughout their stay and subject to applicable property policies.

6.2 Casino Facilities

Access to the gaming floor and all casino facilities at Merovian Stay is strictly limited to persons who are 18 years of age or older. This requirement is enforced in accordance with applicable Western Australian legislation governing gaming venues. Valid photographic identification establishing age may be required at any time as a condition of entry to gaming areas. Any person who is unable to provide satisfactory proof of age will be refused entry.

It is the responsibility of all guests and accompanying parties to ensure that minors do not access gaming areas. We reserve the right to remove any person from the gaming floor if there is reasonable cause to believe that person is under the minimum age or has provided false identification.

7. Responsible Gaming

7.1 Our Commitment

Merovian Stay is committed to promoting a responsible gaming environment within its premises. Gaming is intended to be an enjoyable leisure activity, and we encourage all guests who choose to participate to do so responsibly, within their personal means and time limits.

7.2 Recognising Problem Gambling

Problem gambling can affect individuals regardless of background or experience. Signs that gaming may have become a concern include spending more than intended, chasing losses, borrowing to fund gaming, or experiencing distress related to gaming activity. If you or someone you know is experiencing these difficulties, support is available.

7.3 Support Resources

The following publicly available services and resources provide information, guidance and support in relation to problem gambling in Australia:

7.4 Self-Exclusion

Western Australian law provides mechanisms for individuals to apply for self-exclusion from gaming venues. Information about the self-exclusion process is available from the Racing and Gaming division of the Western Australian government and from our on-property responsible gaming staff. We encourage any guest who believes they may benefit from self-exclusion to seek information without delay.

7.5 On-Property Assistance

Our staff are trained to assist guests who may be experiencing difficulties related to gaming. Responsible gaming information and self-exclusion materials are available at the property on request. Guests may speak confidentially with a member of our team at any time.

8. External Links

The Site may contain links to third-party websites or resources for convenience or informational purposes. These links do not constitute an endorsement by us of those websites, their content, the organisations that operate them or any products or services they offer.

We have no control over the content, privacy practices or availability of third-party websites, and we accept no responsibility or liability for:

• the content, accuracy or legality of any third-party website;
• any loss or damage that may arise from your use of a third-party website; or
• the privacy or data practices of any third-party website operator.

When you click a link to a third-party website, you leave our Site and are subject to that website's own terms of use and privacy policy. We encourage you to review those documents before providing any personal information or engaging in any transaction on a third-party site.

9. Site Availability

We endeavour to make the Site available at all times; however, we do not guarantee uninterrupted or error-free access. The Site may be temporarily unavailable due to:

• scheduled or emergency maintenance;
• system failures, network outages or technical faults;
• circumstances beyond our reasonable control, including but not limited to natural events, acts of government or failures of third-party infrastructure providers.

We reserve the right to withdraw, modify, suspend or discontinue any part of the Site at any time without notice. We are not liable to you or to any third party for any modification, suspension or discontinuance of the Site or any part of its content or functionality.

We make reasonable efforts to keep the information on the Site accurate and up to date, but we do not warrant that all content is complete, current or free from error. You should verify critical information — including pricing, availability and property details — by contacting us directly before making decisions in reliance on Site content.

10. Limitation of Liability

10.1 General Disclaimer

To the maximum extent permitted by applicable Australian law, the Site and all content, information and services provided through it are made available on an "as is" and "as available" basis without any warranty of any kind, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, title or non-infringement.

10.2 Exclusion of Consequential Loss

To the maximum extent permitted by law, , its directors, officers, employees, contractors and agents shall not be liable to you for any:

• indirect, incidental, consequential, special or punitive loss or damage;
• loss of revenue, profits, contracts, business, anticipated savings or opportunity;
• loss of data or corruption of data; or
• loss of goodwill or reputation;

arising out of or in connection with your use of, or inability to use, the Site or its content, even if we have been advised of the possibility of such loss.

10.3 Consumer Guarantees under Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other statute that cannot lawfully be excluded or limited. Where such statutory rights apply, our liability is limited, to the extent permitted by law, to re-supplying the relevant service or paying the cost of having the service re-supplied.

10.4 Cap on Liability

Subject to clause 10.3, our aggregate liability to you arising out of or in connection with these Terms or your use of the Site shall not exceed AUD $500 or the amount you have actually paid to us in the three months immediately preceding the event giving rise to the claim, whichever is greater.

10.5 Indemnity

You agree to indemnify, defend and hold harmless and its directors, officers, employees and agents from and against any claims, liabilities, damages, penalties, fines, costs and expenses (including reasonable legal fees) arising from:

• your breach of these Terms;
• your violation of any applicable law or regulation; or
• your infringement of the rights of any third party.

11. Privacy

collects and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy, available on the Site, describes the types of personal information we collect, how we use and disclose it, how we store and protect it, your rights of access and correction, and how to make a privacy complaint.

By using the Site or submitting a reservation request, you acknowledge that we may collect and use your personal information as described in our Privacy Policy. Any enquiries regarding our privacy practices should be directed to info@merovianstay.com.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Western Australia and the applicable laws of the Commonwealth of Australia, without regard to conflict-of-law principles.

You and we each irrevocably submit to the non-exclusive jurisdiction of the courts of Western Australia and any courts competent to hear appeals from those courts in respect of any dispute, claim or proceeding arising out of or in connection with these Terms or the Site.

13. Disputes

13.1 Initial Contact

We are committed to resolving disputes with our guests and Site users fairly and promptly. If you have a complaint or concern arising from these Terms or your experience with the Site or the property, we encourage you to contact us in the first instance so that we may attempt to resolve the matter directly:

• Email: info@merovianstay.com
• Post: ,

13.2 Escalation

If a dispute is not resolved within 30 days of your initial written complaint, either party may refer the matter to mediation conducted by a mutually agreed mediator. The costs of any such mediation shall be shared equally unless otherwise agreed in writing.

13.3 Regulatory Complaints

If your complaint relates to gaming activities at the property, you may also have the right to raise concerns with the relevant Western Australian gaming regulatory authority. Information on how to make a regulatory complaint is published on the website of the Racing and Gaming division of the Western Australian Department of Local Government, Sport and Cultural Industries at dlgsc.wa.gov.au.

13.4 Consumer Complaints

You may also have the right to seek assistance from the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or from Consumer Protection WA at commerce.wa.gov.au in respect of consumer rights matters.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmation or separate written agreement entered into with you, constitute the entire agreement between you and us in respect of your use of the Site and supersede all prior representations, understandings and agreements relating to that subject matter.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be severed from the remainder of these Terms, which shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms on any occasion does not constitute a waiver of that right or provision. Any waiver must be expressly made in writing and signed by an authorised representative of .

14.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms or any rights arising under them to any successor entity or in connection with a restructure, merger or sale of the business, without your consent.

14.5 No Third-Party Rights

These Terms do not confer any rights on any third party. Only the parties to these Terms may enforce their provisions.

14.6 Language

These Terms are written in the English language. In the event of any conflict between an English version and any translated version, the English version shall prevail.

15. Contact Details

For any questions, requests or concerns regarding these Terms, the Site or the property, please contact us:

We aim to respond to all written enquiries within five business days.