1. Our Commitment to Responsible Gambling

is committed to providing a casino environment in which guests can enjoy gaming as a safe, voluntary leisure activity. We believe that responsible gambling is a shared responsibility between our property, our team members and each individual guest. The principles on this page reflect that commitment and explain the practical tools and resources we make available to everyone who visits our casino floor.

Gambling is intended to be entertaining. We are dedicated to ensuring it remains that way by promoting informed choices, offering meaningful support mechanisms and maintaining an environment free from pressure to participate.

2. Adult-Only Access

Entry to the casino areas of Merovian Stay is restricted to guests who are aged 18 years or older. This requirement is strictly observed and applies to every person who wishes to enter, observe or participate in any gaming activity on our premises, regardless of whether they intend to gamble.

Proof of Age

Our team members are trained to request proof of age from any person who appears to be under 18 or whose age cannot be readily determined. Acceptable forms of identification include:

• Australian driver licence or learner permit issued by a state or territory authority
• Australian passport or a passport issued by a foreign government
• Keypass or other proof-of-age card issued under Australian state or territory law
• Australian Defence Force identification card

Guests who are unable to provide satisfactory proof of age will be respectfully declined entry to casino areas. Our team members will not be placed under pressure to waive this requirement under any circumstances.

Minors on the Premises

Persons under 18 are not permitted on the casino floor at any time. Adults are responsible for ensuring that minors in their care do not enter gaming areas. If you are concerned that a minor may be present on the casino floor, please notify a team member immediately.

3. Gambling is Always Optional

Merovian Stay offers a broad range of accommodation, dining and entertainment experiences. Participation in any gambling activity is entirely voluntary and is never a condition of staying at or visiting the property.

No guest will be solicited, pressured or incentivised in a manner designed to encourage gambling beyond their expressed intentions. Our team members are instructed not to pursue guests who choose to step away from gaming areas or decline invitations to participate in any gaming activity.

We encourage every guest to decide, before entering the casino floor, how much time and money they are comfortable spending. Treating this decision as fixed — rather than revisiting it in the moment — is one of the most effective ways to keep gambling enjoyable.

4. Managing Your Play

Staying in control of your gambling is easier when you plan ahead. The following practices are recommended to all guests who choose to participate in gaming activities at Merovian Stay.

4.1 Set a Budget Before You Begin

Decide in advance the maximum amount of money you are prepared to spend on gambling during your visit. Treat this amount as the cost of your entertainment — not as a stake to be recovered through winnings — and stop when that amount has been reached, regardless of outcome.

• Only gamble with money you can afford to lose.
• Do not gamble with money set aside for essential expenses such as rent, bills or food.
• Do not use credit, overdrafts or borrowed funds to finance gambling.
• Carry only the amount you have budgeted; leave additional funds, cards or access to further cash secured away from the gaming floor.

4.2 Set a Time Limit Before You Begin

Decide in advance how long you intend to spend on the casino floor. Use your mobile phone, a watch or a casino clock to track the time, and respect your own limit when it is reached.

• Plan what you will do after your allocated time on the floor has elapsed.
• Avoid extending your session simply because you are on a winning or losing streak.
• Schedule regular breaks away from gaming areas — even brief pauses help maintain perspective.

4.3 Keep Records

Consider keeping a simple written or digital record of how much you spend and how long you play during each visit. Reviewing this over time gives you an accurate picture of your gambling habits and helps you notice any changes in your patterns of play.

4.4 Practical Tips at a Glance

5. Recognising Warning Signs

Gambling can, for some people, shift from enjoyable recreation toward patterns of behaviour that cause financial, personal or social difficulty. Recognising early changes in your own behaviour — or in the behaviour of someone close to you — is an important first step toward maintaining a healthy relationship with gambling.

The following are commonly cited indicators that gambling may be becoming problematic. They are offered as points of personal reflection, not as any form of assessment or diagnosis.

• Spending more money or more time gambling than you originally intended, consistently.
• Returning to gamble in order to recover money you have already lost.
• Feeling restless, irritable or unable to relax when not gambling.
• Thinking about gambling frequently when engaged in other activities.
• Borrowing money, selling possessions or neglecting financial obligations in order to gamble.
• Concealing your gambling activity from family members, close friends or colleagues.
• Gambling as a way of escaping stress, worry, loneliness or low mood.
• Failed attempts to reduce or stop gambling despite wanting to do so.
• Gambling interfering with work, study, relationships or other important commitments.
• Neglecting personal responsibilities or daily routines because of time spent gambling.

If any of the above resonate with you, we encourage you to speak with a member of our team in confidence, or to seek support from a trusted person in your life. Information about external support is set out in Section 9 of this page.

6. Taking Breaks

Regular breaks are one of the simplest and most effective tools available to any gambler. Stepping away from the gaming floor — even briefly — allows you to reset your perspective, reassess your spending, and make more deliberate decisions about whether to continue playing.

Merovian Stay encourages all guests to:

• Step away from gaming machines or tables at regular intervals throughout their session.
• Leave the casino floor to access fresh air, a comfortable seat or refreshments.
• Use break time to review how much time and money has been spent relative to the limits set before the session began.
• Resist the urge to return immediately to a machine or table after a significant win or loss, as emotional responses in these moments can impair judgment.

Our team members will never discourage a guest from taking a break, and they will not solicit a guest to return to gambling after a break has been taken.

7. Self-Exclusion at Merovian Stay

Merovian Stay operates a voluntary self-exclusion programme for guests who wish to restrict their access to the casino floor for a defined or indefinite period. Self-exclusion is a formal agreement between the guest and the property, and we treat all self-exclusion arrangements with the utmost seriousness and confidentiality.

How to Apply

Any guest who wishes to self-exclude from the Merovian Stay casino should approach a member of our management team in person at the property, or send a written request to:

Our team will arrange a private meeting at a time that suits you, at which the process, duration options and practical implications of self-exclusion will be explained clearly and without judgment.

Duration Options

Self-exclusion periods available through the property programme include:

• A minimum period of six months
• One year
• Three years
• Indefinite (with a formal review process before any reinstatement may be considered)

What Self-Exclusion Means in Practice

• The guest is formally prohibited from entering casino areas of Merovian Stay for the duration of the agreement.
• Our team members are trained to recognise self-excluded persons and to respectfully ask them to leave gaming areas if they are identified.
• The guest's details are retained on our internal exclusion register and are not shared with third parties except as required by law.
• The property will not direct promotional gaming communications to a self-excluded guest for the duration of the exclusion period.

Reinstatement After Self-Exclusion

At the end of a defined self-exclusion period, casino access is not automatically reinstated. The guest must make a formal written request, which will be reviewed by management. We may require a waiting period and a personal meeting before reinstatement is granted. For indefinite exclusion arrangements, additional conditions will apply.

We encourage guests who are considering ending a self-exclusion to reflect carefully on their reasons for originally applying and to discuss their decision with a trusted person before making a formal request.

8. Support from Trusted Contacts

Family members, close friends and other trusted people in a guest's life can play a meaningful role in supporting responsible gambling behaviour. If you are concerned about the gambling behaviour of someone you care about, Merovian Stay acknowledges the difficulty of that situation and encourages you to seek information and support.

Guidance for Concerned Family Members and Friends

• Start an open conversation. Choose a calm, private moment to share your concerns honestly and without accusation. Focus on specific behaviours you have observed rather than making general judgments.
• Listen without pressure. The person may not be ready to acknowledge a problem immediately. Listening without ultimatums can keep the conversation open for the future.
• Seek information. Educating yourself about problematic gambling behaviour can help you better understand what the person may be experiencing and what kinds of support are available in Australia.
• Take care of yourself. The impact of a loved one's gambling difficulties can be significant. Seek support for your own wellbeing alongside any assistance you provide to others.
• Encourage professional support. Australian government authorities and community support services provide confidential information and guidance for both individuals experiencing gambling difficulties and those close to them.

Third-Party Exclusion Requests

In certain circumstances, Merovian Stay may consider a formal request from a close family member or legal guardian to restrict a person's access to the casino floor. Such requests are considered on an individual basis and are subject to our internal procedures. Please contact our management team at info@merovianstay.com to discuss this option in confidence.

9. Local Support Resources

Australian residents have access to a range of government-supported and community services that provide free, confidential information, guidance and support in relation to gambling. These services are available to individuals who are concerned about their own gambling behaviour, as well as to family members and friends who are affected by someone else's gambling.

We encourage anyone who feels they may benefit from support to contact the relevant authority or community service operating in Western Australia or at the national level. Information on available services is published by relevant Australian government bodies and can be accessed through their official websites and community health channels.

Support services in Australia generally offer:

• Confidential telephone and online support at no cost
• Information and guidance for individuals and families affected by gambling
• Referral pathways to appropriate community and government resources
• State-based and national self-exclusion information
• Financial counselling and support services

Merovian Stay team members can direct guests to publicly available information about these resources on request. Please speak with a member of our team or write to us at info@merovianstay.com and we will provide current guidance on accessing support in Western Australia.

10. Our Team's Role

All Merovian Stay team members who work in or adjacent to casino areas receive responsible gambling training as part of their induction and ongoing professional development. This training equips them to:

• Recognise signs of distressed or potentially problematic gambling behaviour.
• Approach guests with care and sensitivity when a concern arises.
• Provide clear information about self-exclusion, breaks and external support.
• Enforce the minimum age requirement consistently and without exception.
• Decline service that may facilitate irresponsible gambling behaviour.
• Escalate concerns to management where appropriate.

Every interaction between a team member and a guest on matters relating to responsible gambling is handled with discretion, respect and without judgment. We ask guests to treat our team members with equal respect when they raise these matters in good faith.

If you have feedback about how a team member handled a responsible gambling interaction, please contact our management team at info@merovianstay.com. All feedback is taken seriously and used to improve our practices.

11. Regulatory Framework

Gambling in Western Australia is regulated by the relevant state government authority responsible for gaming regulation. That authority publishes guidance, codes of practice and consumer information relating to responsible gambling for both operators and the public. Members of the public may contact the relevant Western Australian regulatory body directly for information about their rights as consumers, complaint procedures and available consumer protections.

At the national level, Australian government bodies responsible for consumer affairs and community welfare also publish resources and guidelines relating to gambling harm prevention. These are accessible through official government websites and community service directories.

is incorporated in Australia under ACN 647 283 915 and operates in compliance with applicable Western Australian gaming legislation and any relevant Commonwealth requirements.

12. Complaints and Feedback

If you have a complaint or concern relating to any aspect of responsible gambling at Merovian Stay — including how our team members conducted themselves, how a self-exclusion arrangement was managed, or how our age verification procedures were applied — please contact us directly in the first instance:

We will acknowledge your complaint promptly and endeavour to provide a substantive response within ten business days. If you remain dissatisfied after our internal process has been completed, you may escalate your complaint to the relevant Western Australian regulatory authority whose contact details are published on official government websites.

13. Updates to This Page

reviews this Responsible Gambling page periodically and will update it as necessary to reflect changes in our internal practices, applicable legislation or available support resources. The date at the top of this page indicates when the most recent update was made.

We encourage guests to review this page regularly. Continued use of our casino facilities constitutes acknowledgement of the current version of this page.

Contact Us

For any responsible gambling enquiry, please contact at:

Our team is available to discuss any aspect of responsible gambling in confidence, without judgment and at your convenience.